Strategies for Driving B2B Customer Experience (CX) To Boost Revenue
Recently we notice everyone talking about customer experience (CX) – yet much of this focus has been on the B2C sector. Regrettably, the same kind of popularity is missing in...
Salesforce sits at the center of more than 150,000 organizations. As the undisputed global leader in CRM, Salesforce’s own capabilities help businesses put customers at the...
This blog is co-written with Jeff Pigatto, Vice President and Global Head, Salesforce Practice at Apexon as they draw on their joint experience optimizing Salesforce...
The very idea of a DevOps team is relatively new. Per Atlassian’s account, the idea of bringing development and operations teams together only began to catch on in 2007 and...
Climbing up the hype chart of technology application across domains, Artificial Intelligence (AI) has established itself as an ideal route to innovating digital experiences and...
With more than 15 years of continuous operation behind it, Amazon S3 is not only one of the oldest object storage services in the public cloud space but also the most widely used....
You don’t need me to tell you that we are living in the data-driven age. Consumers and businesses alike are increasingly using digital for everything, IoT devices continue to...
While urbanization accelerates across the globe, smart cities are facing the new-found challenge of traffic congestion and increasing crime rates. As they rely on smart...
We live in a world where quality matters. Every day, we subconsciously evaluate every transaction that we make, and it is not hyperbole to state that the quality of both the...
As people continue to take stock of a reopening society that has been impacted by a global health crisis, it is evident that having degrees of flexibility attached to our...
Consider these: Hi there! Your phone bill is due on the fifth. Would you like to set up auto-debit? Press 2 for your last bill payment summary. Both are automated and...
In previous blog posts, we’ve discussed the what and how of digital transformation for insurance organizations: what the end state of your insurance company may be and how to...
It’s common these days for insurance companies to prioritize attracting new customers over other growth strategies. This strategy is especially attractive for insurance...