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Strategies for Driving B2B Customer Experience (CX) To Boost Revenue

Recently we notice everyone talking about customer experience (CX) – yet much of this focus has been on the B2C sector. Regrettably, the same kind of popularity is missing in...

Why You Can Expect Increased ROI With Salesforce Test Automation

Salesforce sits at the center of more than 150,000 organizations. As the undisputed global leader in CRM, Salesforce’s own capabilities help businesses put customers at the...

How to Increase ROI with Streamlined Salesforce Test Automation

This blog is co-written with Jeff Pigatto, Vice President and Global Head, Salesforce Practice at Apexon as they draw on their joint experience optimizing Salesforce...

How Insurance Companies Can Implement DevOps to Eliminate Dysfunction

The very idea of a DevOps team is relatively new. Per Atlassian’s account, the idea of bringing development and operations teams together only began to catch on in 2007 and...

4 Ways That AI Is Improving the Customer Experience

Climbing up the hype chart of technology application across domains, Artificial Intelligence (AI) has established itself as an ideal route to innovating digital experiences and...

Optimizing Amazon S3 for Large-Scale Operations

With more than 15 years of continuous operation behind it, Amazon S3 is not only one of the oldest object storage services in the public cloud space but also the most widely used....

How to Harness Edge Computing for Speed & Innovation

You don’t need me to tell you that we are living in the data-driven age. Consumers and businesses alike are increasingly using digital for everything, IoT devices continue to...

Role of Video Analytics in Tomorrow’s Smart Cities

While urbanization accelerates across the globe, smart cities are facing the new-found challenge of traffic congestion and increasing crime rates. As they rely on smart...

Five Key Reasons Why Software Quality Metrics Matter

We live in a world where quality matters. Every day, we subconsciously evaluate every transaction that we make, and it is not hyperbole to state that the quality of both the...

Last Month at AWS: May Edition

As people continue to take stock of a reopening society that has been impacted by a global health crisis, it is evident that having degrees of flexibility attached to our...

The Role of Conversational AI in Amplifying Customer Experience

Consider these: Hi there! Your phone bill is due on the fifth. Would you like to set up auto-debit? Press 2 for your last bill payment summary. Both are automated and...

Why Client Centricity Should Be the First Goal of an Insurance Company’s Digit...

In previous blog posts, we’ve discussed the what and how of digital transformation for insurance organizations: what the end state of your insurance company may be and how to...

Digital Transformation for Insurance Companies: Eliminate Revenue Leaks via Data...

It’s common these days for insurance companies to prioritize attracting new customers over other growth strategies. This strategy is especially attractive for insurance...

Leading US Bank Accelerates Their Path to Digital Banking

The Brief A leading US bank approached Apexon with requirements for a large and complex UI platform that would be used to monitor and perform actions on payments as they flow...