Company Description:

Apexon is a digital-first technology services firm backed by Goldman Sachs Asset Management and Everstone Capital. We specialize in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. (Position will offer 2 days of remote work - but will require no less than 3 days of work at our Santa Clara office).

RESPONSIBILITIES AND QUALIFICATIONS

• The Apexon IT Engineer is responsible for completing help desk tickets, configuring and/or installing workstations (PC Laptops & MacBook’s), supporting PCs/Corporate Network/Printers in general, fix level-1 issues on Microsoft O365 platforms. The person is also responsible for supporting various mobile devices, including iPhones, Android and various tablets. Some experience with Firewall and Server is required.??

• JOB DUTIES/RESPONSIBILITIES:
  ·       Provide excellent customer service.
  ·       Install, configure and maintain Windows/Mac corporate devices and peripherals.
  ·       Provide 1st/2nd level support for users & senior management.
  ·       Respond to user questions and troubleshoot technical problems as they arise.
  ·       Configure new workstations and laptops for users. Including periodic roll out of replacement workstations based on age.
  ·       Perform move and changes for all corporate workstation devices, including participating in off-hours moves as required.
  ·       Utilize internal asset tracking applications to ensure all details are up to date and current regarding device configuration and usage profile.
  ·       Provide direct end-user support and ensure that all calls and trouble tickets are entered and managed in ticket tracking software in a complete and timely manner.
  ·       Provide to Management, information, and recommendations for service improvement.
  ·       Stay up to date with company policies and procedures.
  ·       Work on projects on an as needed basis, including participation on facilities tasks. Must be able to lift at least 50lbs.
  ·       Resolution of moderately complex desktop problems, including PC/Mac hardware, software, network, and printer issues, with minimal assistance.
  ·       Resolution of level-1 issues on Microsoft O365 platform like Email, Outlook, One Drive, Teams & SharePoint etc.
  ·       Represent the region as face of Global IT function.
  ·       Collaborate, engage with central IT team to get all required support for complex or escalated issues.
  ·       Responsible for inheriting & implementing solution that are planned for Global IT function.
  ·       Participate in 24x7 on-call rotation
  ·       Assist in purchasing and providing help with general office activities as needed.
  
  QUALIFICATIONS:
  Excellent computer skills/knowledge required, as well as the ability to solve problems and troubleshoot. Customer service experience also required. Strong communication skills also required, be adaptable, flexible, and open to feedback, team player. The position also requires knowledge of hardware and software functions related to desktops and Network infrastructure. Strong typing/writing skills, as well as organizational skills, are essential.
  ·       Must have 4 – 5 years of experience working as a Desktop Support Specialist.
  ·       Experience supporting and troubleshooting Windows 10 and Mac OSX operating systems.
  ·       Experience supporting iOS/Android based mobile devices.
  ·       Experience supporting Microsoft Office 365 Platforms.
  ·       Ability to troubleshoot printers and printing issues.
  ·       Ability to do Network/Connectivity troubleshooting related to desktop.
  ·       Experience with Windows active directory, DNS, DHCP, and Print Servers.
  ·       Some experience with Virtualization and firewall configuration.
  ·       Experience with supporting & managing all the security policies & controls on systems.
  ·       Eager to learn about new and upcoming technology.

Preferred Qualifications

• EDUCATION:
  ·       Bachelor's degree in computer science or related field
  ·       Comp TIA A+ Certification required.

Disclaimer:
If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here .