Company Description:

Apexon is a digital-first technology services firm backed by Goldman Sachs Asset Management and Everstone Capital. We specialize in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Job description and Role details:

Provides technical support and problem resolution for activities associated with the implementation and installation of computers, network equipment, audio/ video, servers, and associated peripherals within established enterprise guidelines. Able to lead smaller scale projects and initiatives.
Applies and documents procedures for problem determination/ resolution and / or installation support
Builds and maintains positive working relationships and works effectively with customers, management, engineering partners and peers
Understands and adheres to policies and guidelines related to travel expense, overtime, and asset management
Provides guidance to customers on equipment standards and expenditures
Acts as a role model to other in support of corporate culture
• level 2 or 3 support
• Onsite essential computer support
• Hardware support\troubleshooting\repair– Dell\HP\Lenovo
• new hire builds\equip setup
• computer upgrades\data backups
• software installation\configuration\troubleshooting
• peripheral delivery\installs\configuration
• network\vpn connectivity
• voice support
• bitlocker encryption
• local\network \MFD printer support
• asset management
• IT related projects\initiatives
• Supports office\hybrid\remote employees
• Strong communication & customer service skills
Note: onsite in Minneapolis, MN - Please share only local profiles. Candidate need to join office on daily basis

Disclaimer:
If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here .