1. / Marketing Logistics Company Reduces TAT by 60%
Overview

As e-Commerce continues to gain ground over other retail formats, the operational margins for logistics and fulfillment service providers are becoming increasingly slim. 

The customer’s current system architecture relied on legacy platforms and processes that were hampering their turnaround time and their ability to compete in a highly competitive market. They needed to modernize their operational processes and core system architecture in order to deliver faster and sustain business expansion.

Problem

Legacy infrastructure and IT systems meant that the customer was faced with:

  • Significant lag in time-to-market on account of changes required to multiple instances within their order capture platform
  • The regression impact from multiple application changes was resulting in lower quality results
Solution

Cutting to the core of the customer’s problem, Apexon developed a modernization road map for their order capture platform, which included,

  • Re-architecting the platform based on core functionality and customer-specific functionality
  • Developing an API-based microservices architecture to improve efficiency, data transfers, and interoperability
  • Migrating the existing functionality and business rules from multiple deployment instances to the re-architected environment on Azure Cloud
  • Creating consistent security policies and access control across the entire IT landscape
Impact

By assessing the customer needs and deploying the solution in a phased manner, from order capture to shipping management, we were able to deliver a host of business benefits, including:

  • Multi-device access for all stakeholders within the enterprise
  • A 60% reduction in turnaround time (from 30 days to 12 days)
  • Significantly reduced workload on the customer service division
  • Enhanced system performance

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