1. / Non-profit Healthcare Organization Reduces TAT by 30%
Overview

Offering a wide range of affordable choices of healthcare services acts as a major differentiator in today’s highly competitive market. 

The customer, a Michigan-based non-profit organization, wanted to offer multiple healthcare plans and associated benefits to more than 4.3 million people living in the state. However, rolling out new health plans and/or updating existing plans were time-consuming tasks due to heavy dependency on regression testing. They needed to automate their testing process so as to roll-out new health plans faster and stay ahead of the competition.

Problem

A thorough analysis of the customer’s existing processes revealed various challenges like:

  • Lack of agility and flexibility in providing multiple health plan choices and administering healthcare benefits to 4.3 million members
  • Modifying existing health plans or introducing new ones was challenging and time-consuming since both involved executing 6000 regression test cases
  • Gaining a competitive advantage was challenged by delayed go-to-market (GTM) plans for new product/service offerings
Solution

Apexon proposed an automated testing solution that included:

  • Increasing the coverage of the application used for configuring new healthcare plans
  • Involving SMEs to understand the regression test cases for consolidating the test cases
  • Developing an automation framework for functional testing from ground-up 
  • Validating all critical business rules by testing 6000 plus scenarios across 15 applications
Impact

By addressing the customer challenges head-on, Apexon was able to deliver several business benefits, including:

  • Reduced TAT for rolling out new health plans by 25-30%
  • Improved ability to quickly add benefits to existing health plans
  • Enhanced customer experience

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