1. / Telecom Giant Cuts Reporting Response Time by 44%
Overview

Cutthroat competition and a rapid pace of technological change in the wireless services industry means that telecom enterprises need to continually optimize their infrastructure in order to maintain their competitive edge.

The customer needed to improve reporting response times to accelerate their network optimization initiatives, help RF engineers analyze network performance, and reduce cost-to-customer for roaming services.

Problem

The customer’s existing infrastructure used an index called the Roaming Reduction Factor to provide per-call-measurement data by pulling data from Netezza. However:

  • There was a large amount of lag in terms of data capture on account of the system needing to extract and ingest information from multiple sources
  • Under-optimization of key data processing systems was leading to poor response performance across multiple key reports
Solution

To accelerate the application response times, Apexon engineers deployed Loadrunner testing tool sets to gauge application performance and subsequently optimized the customer applications and infrastructure. This included,

  • Developing and testing a new solution to analyze roaming usage by market, switch, zip code, and sector
  • Optimizing network performance to improve efficiency and boost coverage in high roaming areas
Impact

At the close of the project, the customer was able to realize several benefits from their reporting infrastructure, including:

  • Response times for reports being cut by an average of 44% across 5 key reports
  • Slashed job running times from 2.5 hours to 30 minutes
  • Reduced total roaming costs paid by the customer to competitor carriers

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