As the healthcare landscape rapidly evolves, payers must reimagine themselves to deliver better quality healthcare services and improve customer experiences. The customer, a Michigan-based payer, wanted to expand their active user base and improve engagement with its 1 million policy members by being available on multiple channels. They also needed to be compliant with statutory and regulatory requirements while improving stakeholder collaboration and enhancing user access and security.
Exhaustive scrutiny of the customer’s existing processes exposed various challenges like:
By adopting a design thinking approach, Apexon worked with the customer to come up with wide-ranging member convenience solutions that included:
With managed services and an outcome-based delivery model, Apexon was able to deliver a host of business benefits, including:
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