GIVING our CUSTOMERS A VOICE

Apexon uses Net Promoter Score (or NPS) as an objective, 3rd-party measurement of customer experience and satisfaction. This proven tool is the core measurement for customer experience programs around the world.
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NPS SCORES – December 2020

Apexon received an industry leading NPS score of +84

CALCULATING NPS SCORES

NPS calculation starts with the answer to the question, “Using a 0-10 scale: How likely is it that you would recommend Apexon to a friend or colleague?” Respondents are grouped as follows:
calculating NPS score

Promoters (9-10)

Loyal enthusiasts who will keep buying and refer others.

Satisfied

Passives (7-8)

Satisfied but unenthusiastic customers that are vulnerable to competitive offerings.

Detractors

Detractors (0-6)

Unhappy customers who are likely to express their dissatisfaction to others.

NPS calculation

% Promoters – % Detractors = NPS (Net Promoter Score)

Subtracting the percentage of Detractors from the percentage of Promoters determines your NPS, which can range from a high of 100 (if every customer is a Promoter) to a low of -100 (if every customer is a Detractor).

If you’re interested in more information, here are some benchmark scores in IT services.

Customer values

What Customers Value Most about Apexon

Industry knowledge

Of customers rank Apexon better than the other vendors they work with.

Technical expertise
Technical expertise
Flexibility & proactive nature
Flexibility & proactive nature
Industry knowledge
Industry knowledge
customer feedback

“We’ve had some really bad partnerships. This is the best vendor/partner team I could ever hope for. They don’t just do what we ask, they look for ways to be business partners. They realize we depend on each other for success.”

Head of Product, Healthcare Technology Company

Apexon customer feedback

“Many of the resources are very knowledgeable and capable of taking on projects and initiatives by themselves. This gives us a great advantage to be able to have them work alongside the team without disruption.”

Technology Manager, Leading Financial Institution

Apexon customer testimonials

“Many vendor relationships feel very transactional. Apexon understands and values the personal side of the business.”

Senior VP, Leading Financial Institution

Apexon clients feedback

“Apexon has been the most dependable vendor I have worked with.”

Director of Technology, Automotive Repair & Diagnostic Company

Rutesh Shah - CEO, Apexon

“We are nothing without our customers. We understand that and that’s why we’re so completely focused on meeting our customers’ needs every step of the way. That ethos is threaded throughout every engagement and even begins before we start work with our customers. By creating really clear goals and KPIs, we make sure that everyone knows what success looks like. And we have a roadmap for delivering the impact that will best help our customers.”

Rutesh Shah CEO, Apexon