Transforming customer & employee engagement with conversational AI
Conversational AI comes to the forefront
Chatbot and natural language solutions now enable people to search for knowledge, raise tickets, query transactions, renew memberships, book travel, schedule appointments, transfer money, and engage across multiple journeys.
This is what is known as Conversational AI, and it is the key to advancing automation and self-service for customers and employees.
ServisBOT and Apexon combine conversational AI technology and proven digital expertise to help enterprises accelerate the implementation and maintenance of natural language and chatbot solutions to transform their customer and employee engagement models.
delivering on the promise of Conversational AI
The ServisBOT Conversational AI Platform provides the tools to build chatbot solutions faster and integrate them securely with business data and systems, delivering improved business outcomes and customer experience across multiple use cases. Chatbots built using the platform can interact with users, both inbound and outbound, across multiple channels, such as Live Chat, Voice, IVR, Messaging, SMS, Web, Email – and in different languages.
Apexon’s 1,000+ digital engineering and integration specialists bring the deep capabilities in multiple enterprise technologies and development approaches that enables businesses to take full advantage of the capabilities in the ServisBOT platform.
Apexon & ServisBOT
Leveraging ServisBOT’s Conversational AI platform, Apexon helps businesses design, build and deploy innovative chatbot solutions faster and more efficiently. The ServisBOT platform makes it easier to build AI-powered bots to automate different customer journeys across multiple digital channels while supporting secure integration with business data and systems.
The combined benefits are many:
Speed to Market
Faster time to market and improved digital engagement with intuitive design tools and deep domain expertise.
Reduced Human Intervention & Lower Costs
Automated tasks to dramatically reduce costs associated with human staffing or agents.
Increased Brand Loyalty & Stickiness
A consistent experiences across use cases, business departments, geographic regions, and digital channels.
Better Business Results
Faster problem resolution, improved cash flow, new revenue streams, faster turnaround times, and improved brand loyalty.
Engagement Across Multiple Channels 24/7
Use of Amazon Connect, Alexa, Messaging, SMS, Web, Email, to engage users via their preferred channels.
The ServisBOT Conversational AI Platform provides the tools to build chatbot solutions faster and integrate them securely with business data and systems, delivering improved business outcomes and customer experience across multiple use cases. Chatbots built using the platform can interact with users, both inbound and outbound, across multiple channels, such as live chat, voice, IVR, messaging, SMS, web, email – and in different languages.