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Data-Driven CX: The Key to Addressing Friendly Frauds and Enhancing Customer Sat...

A year ago, I purchased a treadmill that included a subscription fitness app, free for the first six months. Around the same time, I also subscribed to a subscription...

Credit Card Competition Act and the Evolving Payment Landscape

The Payment Revolution: Choice, Competition, and Challenges Did you know? The Credit Card Competition Act (CCCA) could potentially reduce interchange fees for U.S. merchants by...

Transforming Retail with Apexon: Mastering Salesforce Data Cloud for Unmatched C...

In the fast-paced world of retail, the fusion of cutting-edge technology with strategic commerce is not just a trend—it's a revolution. At the forefront of this transformative...

Designing the Future of Digital Healthcare: Empowering Patients Through User-Cen...

Recent research released by Abbott Laboratories shows that 72% of patients want more personalized care, specifically tailored to their unique clinical needs. As digital...

From Chatbots to ChatGPT: Redefining E-Commerce through Intelligent Conversation...

The advent of artificial intelligence (AI) has brought about significant advancements in various fields, and e-commerce is no exception. In recent years, AI-powered chatbots have...

The Irreplaceable Human: 4 UI/UX Processes that Should Never be Automated

In the realm of UI/UX design, where human experiences lie at the heart of every digital creation, the role of human designers remains irreplaceable. While automation has...

The Intersection of Experience and Automation for Enhanced UX

Today, users have increasingly high expectations and businesses are constantly seeking new ways to deliver exceptional user experiences (UX). One such approach gaining traction is...

UI/UX Feature Spotlight: Should You Design for Dark Mode?

Darth Vader would have us believe that the “dark side” is the superior side. However, for those of us non-Sith members, the question as to whether dark mode really provides a...

Why Headless Commerce is Changing the Face Of eCommerce

Headless commerce is growing in popularity thanks to the myriad of benefits it offers eCommerce businesses as well as consumers. Headless commerce offers the benefit of...

Combining Design Thinking and Usability Testing for Superior UX

User experience (UX) is all about understanding the needs of the user and providing solutions in the digital products we design that directly address the issues they are facing....

Tips for Personalizing the Omnichannel eCommerce Customer Experience

Since the pandemic, we’ve seen an even greater shift to online spending. With customers interacting via web, mobile, voice, digital, and email, companies have the opportunity to...

8 Key Use Cases of AI/ML in BFSI

Any seasoned professional in the BFSI industry will tell you that providing customers with an exceptional experience is paramount. In this case it really comes down to dollars and...

Build A Robust Online Marketplace with These 3 Best Practices

Marketplaces have continued to grow in popularity over the last several years. Offering extreme convenience and countless shopping experiences for consumers, there’s no...

Smart Connectivity Redefining Consumer Behavior

Today’s consumers are driven by new demands and expectations for swiftness, connectivity, and frictionless experiences on every channel. They no longer see offline and online...