Apexon leverages the latest tools, platforms, and strategies across the patient lifecycle to enhance engagement and improve outcomes

FACT SHEET Apexon & Salesforce

Salesforce Managed Services

Maximizing the speed, agility, and ROI (Return on Investment) of your Salesforce investments

salesforce managed service provider

As your Salesforce implementation expands, how do you ensure your ROI grows with it?

Once your initial Salesforce instance is up and running, you can start to reap the benefits for your business. But as that implementation grows and you deploy additional features and modules, the management requirements can get very complex. You need more than an in-house Salesforce Administrator – not just to manage and maintain the platform, but also to take full advantage of its extensive capabilities and continue to add new value to the business.

Managed services for salesforce

Maximize your impact & ROI with Apexon Managed Services for Salesforce

Apexon’s Salesforce Managed Services is an agile and scalable offering designed to continuously manage and enhance your platform deployment and maximize your ROI – without the need to dedicate full-time resources within your organization.

Our expert team provides comprehensive and ongoing support to help your business take full advantage of the platform’s capabilities. In addition to our extensive experience with Salesforce applications, we also bring specific industry expertise along with Agile best practices.

Core services

Salesforce Administration

Salesforce Administration

Continuous Enhancements

Continuous Enhancements

Data Quality Management

Data Quality Management

Change and Release Management / DevOps

Change and Release Management / DevOps

Integrations – Proactive Monitoring and Troubleshooting

Integrations – Proactive Monitoring and Troubleshooting

Salesforce Reports and Dashboards

Salesforce Reports and Dashboards

Salesforce Governance

Salesforce
Governance

Manage Financial Force PSA

Manage
FinancialForce PSA

Marketing Automation Support

Marketing
Automation Support

Expert Services

Salesforce Roadmap Review

Salesforce
Roadmap Review

Salesforce Org Metadata Assessment

Salesforce Org
Metadata Assessment

Access to Experts and Specialists

Access to Experts
and Specialists

About apexon

Headquartered
in Silicon Valley

Headquartered
6,000+ Digital Experts

11 Global
Delivery Centers

ISO 9000 and
ISO 27001
Certified

Salesforce
Crest Partner

Salesforce
Financial Services
Cloud Accredited

Tiered Offerings

Apexon Salesforce Managed Services

Basis of Engagement

Tier 1

Flexible Capacity

Tier 2

Flexible Capacity – Plus

Tier 3

Fully Managed

Dedicated Hours

100 hours / month

200 hours / month

By mutual agreement

Typical User Base

Up to 50 Users

51 – 150 Users

Above 150 Users

Personnel Assignment

  • Administrator / System Analyst
  • Junior Developers
  • Administrator / System Analyst
  • Junior Developer
  • Intermediate Developers
  • Engagement Lead / Scrum Master
  • Business Analyst
  • Technical Lead
  • Salesforce Developers
  • Quality Assurance Specialists

Coverage and Availability

Monday-Friday,
6:00 am to 6:00 pm EST

Monday-Friday,
6:00 am to 6:00 pm EST

a.8x5
b.12x5
c.24x5
d.24x7

Response SLAs

1 business day or less

1 business day or less

Aligned to Customer SLAs

Resolution SLAs

Driven by Customer Priority and Personnel Capacity

Driven by Customer Priority and Personnel Capacity

Pre-defined SLAs to be followed

Off-Business Hour / Weekend Support

Not Included

Not Included

Optionally Available

Support Coverage

  • Incident Queue Monitoring
  • Initial Triage and Response
  • User and Access Management
  • Provide Hot-Fix to Declarative Production Issues
  • Minor Declarative Enhancements only, with User Stories of efforts up to 08 hours each
  • Incident Queue Monitoring
  • Initial Triage and Response of Incidents
  • User and Access Management
  • Proactive Monitoring of Scheduled Jobs
  • Production Defect Triage and Bug-Fix (requiring code changes)
  • Minor Enhancements, with User Stories of efforts up to 20 hours each
  • Both Declarative and Apex Customizations
  • Proactive due-diligence of Recurring Production Issues
  • Incident Queue Monitoring
  • Initial Triage and Response of Incidents
  • User and Access Management
  • Proactive Monitoring of Scheduled Jobs
  • Production Defect Triage and Bug-Fix (requiring code changes)
  • Due-diligence of Recurring Production Issues
  • Continuous Enhancements – Minor and Maior (Build and Release Sprints of Two-Weeks each)
  • Both Declarative and Apex Customizations
  • Environment and Sandbox Management
  • Requirement Backlogs and Delivery Management
  • Releases and Sprint Planning

Engagement Ownership

Customer Managed

Customer Managed

Apexon Managed

Status Meeting & Report

Weekly

Weekly

Weekly

Point of Escalation

Predefined Governance Structure

Predefined Governance Structure

Predefined Governance Structure

Architecture Oversight

Bi-Annual

Quarterly

Partially Allocated

Org Health Check

Once Yearly

Twice Yearly

Once in Quarter

Billing

Fixed Price

Fixed Price

Fixed Price / T&M

Support Type

Remote

Remote

Remote / Onsite

Pricing

$ 7,500 / month

$ 15,000 / month

SOW Driven

Why Apexon for Salesforce Managed Services

Apexon is one of Salesforce’s leading technology services partners. We have a highly experienced Salesforce team that has delivered exceptional outcomes across industry verticals like Automotive and Manufacturing, BFSI (Banking, Financial Services and Insurance) and Healthcare.

Our Salesforce Managed Service offering is based on six core tenets:

Outcome-driven engagements based on business-specific KPIs

Outcome-driven engagements based on business-specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements)

End-to-end Salesforce capability

End-to-end Salesforce capability and ownership with a collaborative approach

Flexible and scalable teams across geographies

Flexible and scalable teams across geographies

Transparent and metric-driven delivery

Transparent and metric-driven delivery

Quality-centric development

Quality-centric development

Simplified operating model

Simplified operating model