Today, businesses are buying and selling in new and innovative ways. They seek to engage consumers, drive revenue and profitability and build brands across channels, using compelling, human-centric experiences. At the same time, they are also recalibrating their approach to meet changing buyer needs and market uncertainties.
Apexon helps businesses reimagine their buying and selling experiences across the customer lifecycle with an interplay of digital strategies across multiple channels. Our offerings balance the complexity of each business’s commerce/CX ecosystem with the simplicity of an agile business model. In addition, we bring unique customer insights and proven technology accelerators to help clients move their digital initiatives forward more quickly and with less risk.
Laying the right foundation for digital commerce success
Apexon’s eCommerce enablement services help merchants .
seeking to expand the reach of their digital commerce business, transitioning from a B2B to B2C commerce business type, or launching an online shop efficiently. Apexon offers a full range of services, from technology consulting, to B2B/B2C ecommerce platform implementation, mobile commerce and content and experience.
Deliver optimal and contextualized digital experiences
Apexon specializes in delivering well-integrated, cohesive and contextualized digital experiences across customer journeys. It has partnerships with leading software vendors to provide the presentation orchestration that binds together capabilities from multiple applications to form seamless digital experiences via API-based integrations with adjacent technologies across business-to-consumer (B2C), and business-to-business (B2B) use cases.
Realize an always-on system of growth
Apexon specializes in round-the-clock multi-geo maintenance and support services. Our cross-functional teams are trained in a process-oriented approach in diverse support-related skills to provide highly reliable and superior services, proactive monitoring and management of IT infrastructure, and intelligent reporting.
Our Managed Services include:
Through our partnership with Apexon, we have been able to achieve many goals. One is to get our platform built with speed by helping our engineering teams and then we have also achieved our infrastructure goals of ISO certifications. Apexon team is helping us deploy the platform even faster from two or three times per week to five or six times a week.
Their(Apexon) attention to detail and continued focus on CD Valet has kind of proved that we made the right decision and we have expanded from one team to multiple teams. We are surveying about 31,000 CD rates on a weekly basis and Apexon plays a very important part in that process.
Digital commerce solutions encompass a range of technologies and services that enable businesses to sell products and services online. These solutions streamline operations, enhance customer experience, and increase conversion rates, ultimately helping businesses expand their reach and revenue.
Digital commerce platforms are more advanced than traditional e-commerce platforms. They integrate multiple sales channels, including mobile, social media, and IoT devices, providing a seamless customer experience across all touchpoints, while traditional platforms typically focus on website sales. Some examples of enterprise level digital commerce and traditional commerce platforms are as follows –
| Enterprise Level Digital Commerce Platforms | Traditional Commerce Platforms |
|---|---|
| Optimizely | WooCommerce |
| Salesforce Commerce Cloud | PrestaShop |
| BigCommerce | OpenCart |
| Magento | Zen Cart |
| Oracle CX Commerce |
Key features of digital commerce platforms include scalability, personalization capabilities, multi-channel integration, robust analytics, and security measures. These features enable businesses to optimize customer journeys, track performance, and ensure a secure transaction process.
Digital commerce solutions leverage data analytics and AI to provide personalized product recommendations, targeted marketing campaigns, and streamlined purchasing processes. This level of personalization and convenience significantly enhances customer engagement and satisfaction.
A digital commerce platform is crucial for omnichannel strategies as it unifies customer experiences across online and offline channels. By integrating websites, mobile apps, and physical locations, these platforms enable businesses to deliver seamless, personalized interactions. This enhances customer satisfaction and drives engagement by ensuring consistent brand messaging and service, regardless of the touchpoint. Furthermore, a well-implemented digital commerce platform allows for real-time data synchronization and provides insights that help refine the customer journey across all channels.
