Interactive Experiences Are More Connected Than Ever
Applications and devices are more connected than ever, enabling a number of high-impact use cases for new AI-powered Chatbots and Voicebots.
However, poor application of chatbot and voicebot technologies can create impersonal service interactions and big problems for businesses – not only in customer dissatisfaction, but also by driving customers to multiple service channels, raising costs and extending resolution time. Many companies struggle to take advantage due to the lack of expertise and a well thought out strategy to deliver business value. They are also dealing with complex integration requirements with existing enterprise platforms and systems, an inability to automate device testing which slows delivery cycle time considerably, and a number of unique factors and testing requirements, e.g., intent, language, response validation, etc.