Platform Monitoring & Observability Analyst

About Apexon

Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We help customers outperform their competition through speed, innovation, and technology.

Apexon brings together expertise in AI, analytics, application development, cloud, commerce, customer experience, data, DevOps, IoT, mobile, quality engineering, and UX, with deep experience across BFSI, healthcare, and life sciences. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.

We enable #HumanFirstDIGITAL.

We are hiring for a Platform Monitoring & Observability Analyst opportunity.

Role: Platform Monitoring & Observability Analyst

Location: Remote

Position: 1

Work Arrangement: Remote

Active Secret clearance is required.

Role Overview

We are seeking a Platform Monitoring & Observability Analyst to support the VA ICAM IOSS project, which aims to modernize the Department of Veterans Affairs' multi-vendor Identity, Credential, and Access Management (ICAM) environment. The analyst will manage monitoring, logging, and alerting capabilities across ICAM platforms, prepare monthly availability reports, and analyze capacity and performance trends to support platform reliability and operational stability.

Required Skills

• Hands-on experience with Splunk for monitoring, logging, and analysis.
• Knowledge of information and operations security logging practices.
• Experience with performance testing and performance trend analysis.
• Knowledge of incident response processes and troubleshooting.
• Ability to analyze operational data and prepare availability reports.

Preferred Skills

• Experience monitoring enterprise identity management platforms.
• Experience developing dashboards, alerts, and operational reports in Splunk.
• Experience with capacity planning, availability tracking, and performance optimization.
• Experience supporting government or enterprise IT environments.

Key Responsibilities

• Own and maintain monitoring, logging, and alerting capabilities across ICAM platforms.
• Use Splunk to monitor platform health, analyze logs, and identify operational issues.
• Prepare and deliver monthly availability reports.
• Analyze capacity utilization and performance trends to identify potential risks.
• Support incident response by investigating alerts, analyzing logs, and coordinating troubleshooting.
• Perform performance analysis and contribute to platform reliability improvements.
• Maintain monitoring dashboards, alert configurations, and operational documentation.
• Support operational security and logging requirements across the environment.

Education Requirement

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field is preferred.

Our Commitment to Diversity & Inclusion

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA for the seventh time in 2026, India for the tenth consecutive time in 2026, the UK for the fourth time in 2026, and Mexico for the second time in 2026.Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to all qualified individuals without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

You can read about our Job Applicant Privacy policy here: Job Applicant Privacy Policy on apexon.com.

Our Commitment to Environment

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.

We also offer:

• Health Insurance with Dental & Vision
• 401K Plan
• Life Insurance, STD & LTD
• Paid Vacations & Holidays
• Continuous Skill Based Development and Career Advancement Opportunities

Job Location :

Baltimore, Maryland, United States