Quality Engineering Needs an Agile Mindset
With two decades of popularity behind it, Agile has become the go-to methodology for any company that wants to not only move fast and break things, but also incorporate a certain...
Blogs - Experience, Data & Analytics And Artificial Intelligence
Customer Experience & User Experience: Where they Meet
This blog, co-written with Richard Alvarez (UX Practice Lead, Apexon), draws on their joint experience in the CX and UX environments. Ask the average person if the customer...
Never-Ending Cyberattacks Highlight Need for Effective Data Security
Stop me if you have heard this one before; cyber criminals are going to steal your data, your identity, and your entire digital footprint. Much like the Terminator, they can’t...
Thinking of Acquiring a Neobank? Evaluate How Its Data Is Organized
The financial industry has seen a frenzy of mergers and acquisitions over the past few years that looks different from the type of activity we saw not 10 years ago. What’s the...
Should You Embrace a Crawl, Walk, Run Salesforce Rollout Plan?
It’s hard to understate the impact your organization’s rollout plan will have on the overall success of your Salesforce adoption. That’s because your rollout plan determines...
How Salesforce Can Help Personalize Patient Journeys
Salesforce Health Cloud has truly transformative potential for healthcare organizations (including doctors’ offices, insurance providers, hospital groups, and others) interested...
Sharing the Key to Acing an Interview
After you’ve landed a job interview in the tech sector, you need to put your best foot forward and prepare for how you’re going to convince the people interviewing you that...
The Value of Conducting a Customer Experience Audit
Happy and happy clients who will stick to you in the long term are the ultimate goal, right? This necessitates the optimal customer experience! Today, customer experience (CX)...
Why AI is the Digital Key to Competitive Advantage
Artificial intelligence has been part of business optimization discussions for so long that it is often hard to believe that the technology is often more of a potential digital...
Last Month at AWS: July Edition
The year may be more than 50 percent complete, but AWS continues to churn out improvements and upgrades to its offerings, a steady stream of tweaks to a cloud infrastructure and...
Trends in Fashion eCommerce Industry To Maximize CX & Sales
As per the Statista Digital Market Outlook, fashion eCommerce Industry is the biggest eCommerce segment, growing at a rate of 9.1% per year. The question that arises is – how do...
Why Codeless Salesforce Test Automation Impacts the QA Function
Marc Andreessen’s oft-cited claim that software was eating the world was only a decade ago, but it continues to have thousands of developers and coders nodding in...
A Guide to Accessible Digital UX Design
Accessible UX (user-experience) design refers to design that is built to be as useful for one group as any other. Although it often refers to accessibility for people with...
Integrating Codeless Salesforce Test Automation on Cloud
When Marc Andreessen made his oft-cited claim that software was eating the world a decade ago, it got thousands of developers and coders nodding in agreement. Written as part...
Data Privacy Laws in the US: How Your Business Can Stay in Compliance
On July 8, Colorado became the third US state (after California and Virginia) to pass a consumer data privacy law. As of this writing, 27 other states have some kind of...
Healthcare Company Transforms its Data to Improve the Patient Experience
The Brief A healthcare company partnered with Apexon to create a single source of truth for billing, patient, and employee data. The company grew quickly by tailoring its care...
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