The client is a bank holding company for a major US bank headquartered in Michigan. It is one of the largest residential mortgage servicers and banks in the United States. The client desired to implement long-term processes that would improve their operational capability while decreasing anomalies, errors, and risks.
They also wanted to make more data-driven decisions based on the analysi’s findings. Our solution was to address this issue by implementing mechanisms that automate workflow and improve business rule management while reducing anomalies and errors. The solution was implemented in 3 stages using a structured approach.