Sort By
  • Alphabetical
  • Newest
  • Oldest
All Categories
Subscribe
Featured

Putting Empathy at the Core of your Business: A Customer-Centric Approach

“To emerge successfully from this global crisis, brands must build experiences that help them engage with their customers at an emotional level.”  ~Sharyn Leaver, SVP of...

Richard Alvarez
Oct 21, 2020
Posted in Digital Experience

The Power of Journey Mapping and Unveiling of End-User Pain Points

Digital transformation is a process in itself. But what about the end-user and what they were accustomed to experiencing in the physical world that has now gone digital?...

Yilmaz Kulahoglu
Oct 12, 2020
Posted in Digital Experience

The UX of Unified Commerce

Retailers know that to truly resonate with their customers they need to connect with them on the Web, mobile, tablet, and more and more via voice using smart speakers. We created...

Richard Alvarez
Aug 20, 2020
Posted in Digital Experience

Tech Firm Switches on Style for Fashion Client

Apexon has helped a global fashion-tech business deliver stylish safety-wear, after developing a new site that allows customers to funk up their face mask. Sunderland-based Apexon...

Richard Alvarez
Jul 27, 2020
Posted in Digital Experience

How To Make Remote Work, Work

COVID-19 continues to drastically shape how businesses function, and has resulted in a huge percentage of the workforce operating entirely out of their homes. While working from...

Yilmaz Kulahoglu
Apr 30, 2020
Posted in Digital Engineering

Design Systems: Using Sketch to Manage Rebranding Interruptions

Have you ever planned a five-course dinner party? It starts with selecting multiple recipes, then shopping and preparing all the ingredients to create a culinary masterpiece. But...

Billea Breen
Mar 20, 2020
Posted in Digital Experience

The Value of User Experience Workshops

An important part of user research is facilitating workshops. Workshops are a crucial starting point of any user experience project because they help teams empathize with...

Richard Alvarez
Jan 20 , 2020
Posted in Digital Experience

Establishing a Business Case for User Experience (UX): An ROI Case Study

“...Proactively delighting customers earns trust, which  earns more business from those customers, even in new business arenas. Take a long-term view, and the interest of...

Richard Alvarez
Sep 5 , 2019
Posted in Digital Experience

User Research and Design for Voice Applications

July 29, 2019 By Janet M. Six, UXmatters In this edition of Ask UXmatters, our experts consider how user research and design for voice applications differs from research...

Richard Alvarez
Jul 29 , 2019
Posted in Digital Experience

How to Show the Value of Customer Experience Efforts

July 24, 2019 By Phil Britt, CMS Wire Those who lead customer experience efforts believe these initiatives are beneficial for the company — but unless they can convince...

Richard Alvarez
Jul 24, 2019
Posted in Digital Experience

Defining Success Measurement Framework for Fortune 500 Payment Network

How to Implement UX in Your Organization THE BRIEF This Fortune 500 Payment Network was looking to begin a long-lasting relationship with Apexon. Before beginning any...

Derek.Lawrence Derek.Lawrence
Jul 11, 2019
Posted in Digital Experience

Automation Enhances Customer Communications for Leading UK Insurance Firm

THE BRIEF A large scale insurance company based in the UK struggled to meet the demands of their customers in a timely and cost effective manner. Due to legacy operating...

Leila Modarres
Jun 25 , 2019
Posted in Digital Experience

Optimizing Byline Bank’s Customer Experience to Increase Online Traffic

THE BRIEF Byline Bank, a full service community and commercial bank serving small and medium-sized businesses, financial sponsors, and consumers was not able to engage...

Leila Modarres
Jun 25 , 2019
Posted in Digital Experience

Lean UX & Agile Work Wonders Together

There’s nothing more frustrating than spending hours and hours working on something only to find out it isn’t exactly what the client wanted. Even more time must then be spent...

Derek.Lawrence Derek.Lawrence
Jun 14 , 2019
Posted in Digital Experience
Load More