CXWatch
Add value to each stage of your customer’s journey with actionable insights gained through holistic analysis of data collected from multiple sources across customer journey
Add value to each stage of your customer’s journey with actionable insights gained through holistic analysis of data collected from multiple sources across customer journey
FEATURES
CXWatch helps you closely examine the patterns and trends in customer experience metrics, determine the most important factors that influence customer satisfaction, and provides viable suggestions to improve the customer experience at every customer touchpoint.
Enable a comprehensive customer experience strategy that proactively identifies hurdles in your customer's journey and helps you initiate insights-based action for end-to-end improvement of business-customer interaction
USE CASES
See how Apexon helps enterprises become insights-driven and adopt a customer-centric strategy by leveraging data collected at every digital touchpoint to redefine how it attracts, nurtures, and retains customers over time.
CXWatch helps the FSI industry analyze post-sales surveys to identify the key drivers behind the customer's choice, customer expectations, and satisfaction levels to create products that align perfectly with the customer's future need.
CXWatch helps the technology industry with in-depth analysis of call and chat logs on various customer support channels to identify the customer's key pain points and the frequently-occurring issues affecting the customer's experience.
CXWatch has an inbuilt customer LTV model that can determine their future value with high accuracy based on their satisfaction levels. It can also identify the issues faced by the patient at different stages and recommend action.
CXWatch can gauge customers' preferences based on their social media interactions with advanced sentiment analysis, helping the TMT industry determine the key influencers driving consumer demands.
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