The benefits of basic coe framework support on your salesforce org
If you work at a mid-market company that uses Salesforce, chances are you’ve heard of a Salesforce Center of Excellence (COE), but that you haven’t thought about standing one up to support your own org. Maybe it seems like too big an investment or you didn’t include it in your most recent cost projections.
But all Salesforce orgs can benefit from the support of a basic COE framework, which helps companies of all sizes ensure their users adopt best practices and maximize their return on investment.
For those who are new to the COE concept, think of your Salesforce org like it’s a car. Even a trusty and well-travelled vehicle needs regular oil changes, tire rotations and inspections. In the same way, your Salesforce COE ensures that routine maintenance happens in a timely manner. Simply put, a COE can help keep your Salesforce org running smoothly and efficiently for years.
Whether you’re about to begin your own Salesforce journey or you already have an org in place, this playbook will outline why you need to consider setting up a COE and how to design one that meets your needs at your scale and sets you up for future growth.