into end-user journey analysis and usage patterns
THE CHALLENGE
A LACK OF REAL-TIME VISIBILITY INTO IoT DEVICE PERFORMANCE
The proliferation of connected IOT devices is bringing the concept of Digital Twin (software design pattern that represents a physical object with the objective of understanding the asset’s state) to the mainstream. However, seamless integration between such IoT devices and data analytics remains a challenge.
Remote monitoring and management of IoT Medical and Consumer devices are critical for health tech and IoT product engineering companies. Users in different development roles need to understand device failure patterns to ensure performance and security and prioritize improvements for future device and companion software releases. Additionally, operations roles want to understand user journeys, the adoption of different functionality, and adherence to safety and compliance requirements.
Poor Visibility
Limited Analytics
capabilities that don’t support device and application event mapping
Complex firmware &
Configuration updates
Configuration updates
due to the number of different devices, form factors and geographies
Most IoT product engineering teams manage device operations in different silos for different technology layers. This approach makes it challenging to analyze the root cause of device failure on the ground or determine the effectiveness of device functionality.
WHAT WE DO
APEXON REMOTE DEVICE MANAGEMENT PLATFORM (RDMP)
Apexon’s RDMP offers a framework that brings remote device monitoring, management and analysis together on a single platform, helping companies achieve better control and understand their remote device assets and infrastructures.
- RDMP enables IoT product engineering teams to start collecting data from edge devices to the cloud with just a few minor configurations and integrations, resulting in better transparency, safety and efficiency of the client’s infrastructure operations.
- The framework can be integrated at any level of the product lifecycle from PoC to market release.
- Dashboards are configurable for remote device management, real-time monitoring and analytics visualization of user journeys and device events.
RDMP enhances device usability by both understanding usage and error patterns and determining device health and failure.
Digital Remote Device Management Platform Functional Overview
1
Data Collection
Data collection from IoT device, Edge device and companion application
2
KPI Monitoring
Business KPIs monitoring support and management KPIs
Data Loader
3
Seamless data ingestion from other analytics platforms
4
Events & User Journey
Customise events and user journeys to monitor and analyse trends
5
Monitoring Dashboards
Real-time dashboards for monitoring events and alerts drilldown filters for events, errors analysis
6
Remote Device Management
Device management, software/firmware updates, customer support
THE OUTCOMES WE DELIVER
EMPOWER & ACCELERATE SOFTWARE DEVELOPMENT ACROSS THE ENTERPRISE
Enhanced Service Levels
User-centric web and mobile applications to help remotely control and manage devices and other assets to assure optimal user experiences
Reduced Business Risk
Improved transparency, safety and efficiency of the client’s infrastructure operations
More Informed Decision-Making
Harness the full potential of your data to make real-time decisions
Our methodology
Reveal
how we do it
OUR APPROACH
RDMP employs a configuration-based approach to track both system events and user actions across the ecosystem.
It brings components for each layer from device firmware to cloud and visualization that can be integrated at any stage of the product development.
This simplifies management and development updates, and gives product engineers greater visibility into performance and usability.
Tailored User Experiences
RDMP provides tailored dashboards for various roles such as product management, marketing, engineering, customer support, and regulatory and compliance.
Dashboard View
# of device models and firmware fragmentation, Critical Alerts, User Journeys and Events Analysis
Drilldown to Events
Dedicated view for a breakdown of events to help track and resolve issues
Configurable Critical Alerts
Monitor events and alerts that are critical to the application or firmware during updates
Journey Analysis
Monitor the usage pattern to determine functionality usage
Key
Partnership
Why Apexon
Dedicated IoT Center
of Excellence & Labs
of Excellence & Labs
We have set up dedicated IoT Labs with comprehensive infrastructure, resources and tools to accelerate IoT development and experimentation. In addition, our dedicated IoT CoE is staffed by talented IoT engineers who can help drive innovation and clear project roadblocks using a human-centric, design-based transformation approach
Vast Data Engineering
& Advanced Analytics
Skillset
& Advanced Analytics
Skillset
Apexon brings a wealth of expertise in Data Engineering and Advanced Analytics, AI & ML to inform the development process, predict events and minimize risks
UI/UX & Data
Visualization
Expertise
Visualization
Expertise
The Apexon design team is deeply integrated into engineering processes from the start. This close alignment with our front-end developers ensures consistent user experiences for web applications, mobile solutions, human-machine interfaces, and other user-focused products
Top-Tier Cloud
Competency
Competency
Our proficiency in cloud computing platforms and services equips us to provide high-performing cloud environments tailored to the specific needs of your IoT initiative. We have deep expertise in the leading cloud platforms, including AWS (AWS Advanced Consulting, AWS Life Sciences Competency certified partner), Azure and GCP. We can also help migrate your legacy apps to the cloud or refactor them to meet scalability challenges and efficiently manage traffic spikes. In addition, RDMP is available on AWS Cloud Marketplace
Cross-Industry
Domain Knowledge
Domain Knowledge
We have a proven track record of delivering projects to the world’s leading tech innovators and Fortune 500 companies, especially in Medtech, Life Sciences, and Healthcare. Our team understands the needs of your industry and will develop custom IoT solutions that drive your business forward
